National Grid Electricity Distribution provides power to 7.8 million customers in the Midlands, the South West and South Wales. Our new Power Cut Reporter app provides support,
assistance and interaction, enabling customers to report power outages and seek assistance.
In our latest release you can now save multiple postcodes under one location to our My Location Alerts feature. This is perfect for customers that manage sites which cover a number of postcodes e.g. business complexes, warehouses, university campuses, etc.
You can now monitor power outages / faults at a single address or locations that cover multiple postcodes.
With this app you can also:
- Use our Power Cut Alarm feature to awake or notify you in the event of a power cut. Simply connect your device to its charger, open the alarm feature in the app and set the
device to sleep whilst leaving the app open on the screen. If your device stops receiving power, an alarm will sound.
- Use the postcode checker to see if National Grid Electricity Distribution is your electricity distributor.
- Use the interactive map to pinpoint fault locations and seek out important and general advice for power outages and faults.
- Join our Priority Services Register (PSR) which enables us to help any vulnerable customers in the event of a power cut.
- Archive your past and current reports for future reference.
- Receive push notifications and live updates of any faults in your area.
- Use the outage/fault checklist to help assess any network problems.
- Send reports directly to us at National Grid Electricity Distribution.
- Use it to contact and live chat with our helpdesk.
Please note that the Power Cut Alarm feature is unavailable on iPad.
The following devices have been confirmed to work with the Power Cut Alarm feature with the latest build. We hope to be able to continue to increase this list in the future.
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6
iPhone 6s
iPhone 6s Plus
iPhone 5
iPhone 5s